Terms of Service

These Terms of Service (“Terms”) govern your use of IMRelay, a product of Fivebucks Ventures Pte Ltd. (“we”, “us”, “our”). By accessing or using IMRelay you agree to be bound by them. If you do not agree, do not use the service.

We may revise these Terms by updating this page. Continued use after a change constitutes acceptance.

IMRelay connects the ways your customers reach you to your own documentation, answers from that documentation, and hands the conversation to a human when it cannot. There are two channels today: a WhatsApp Business number you already own, and IMRelay Chat, a widget you install on your own website. Slack is not yet available.

We provide the software. We do not provide the phone number, the AI model, the documentation or the website — those are yours, and each carries its own obligations set out below.

• You must provide accurate information and keep your credentials secure. You are responsible for everything done under your account.
• You must be at least 18 and able to enter a binding contract.
• A workspace belongs to the legal entity that created it, not the individual who signed up. You are responsible for colleagues you invite, and for removing their access when they leave.

This clause applies to the WhatsApp channel only. You keep ownership of your WhatsApp Business account and phone number; using IMRelay does not transfer them to us. Your use of WhatsApp remains subject to Meta’s own terms and policies, including its Business Messaging Policy, and you are responsible for complying with them. Meta may restrict or suspend a number for reasons outside our control: message quality, customer blocks or policy breaches. We are not liable when it does.

This clause applies to IMRelay Chat only. You install the widget on a website you control, and you are responsible for that website, for telling your own visitors what happens to what they type, and for having a lawful basis to process it. We provide the widget; we do not provide the site it sits on.

The widget answers only on the website address saved against your business, and refuses everywhere else. That is a safety measure, not a licence: it stops somebody else installing your chat on their site and spending against your account. Keeping the address current is yours to do, and the chat will not appear until it matches.

Visitors are anonymous by design. We do not verify who they are, and you should not treat anything they say as authenticated. Do not use the widget to collect payment details, passwords, health information or anything else you would not put in a public form.

IMRelay does not resell AI capacity. You supply an API key from a provider you choose, and that provider bills you directly for every answer generated. You are responsible for your agreement with them, for their charges, and for keeping the key valid. We are not liable for that provider’s availability, pricing, output or model changes.

Your key answers in IMRelay Chat. It is never used for WhatsApp. On a WhatsApp number the reply is generated by Meta’s own agent, on Meta’s models, under your agreement with Meta. We enforce that separation in code rather than by policy: your key is not decrypted for WhatsApp message content at all.

You must supply a key on a plan that does not train on API data. Paid API plans at the major providers do not train on API traffic; some free tiers do, and Google states that content from unpaid Gemini services is used to improve its products. Your customers’ questions are their data before they are yours. Using a free-tier key breaches these Terms, and we may disable automated answering on a key we believe is on such a plan.

This clause matters more than its length suggests. Replies are generated automatically from the documentation you connect and sent to your customers in your name — by us in IMRelay Chat, and by Meta’s agent on WhatsApp. You are responsible for what is sent either way.

• You are responsible for what is sent, exactly as you would be for a message typed by an employee.
• Answers are only as good as your documentation. The service is built to decline rather than guess, and to hand over when retrieval is insufficient, but no automated system is perfect, and it may be wrong or incomplete.
• You must tell your customers they are talking to an AI. Do not present an automated answer as having been written by a person, and do not give the assistant a name or persona that implies one. This is increasingly a legal requirement rather than a courtesy: the EU AI Act obliges providers and deployers to disclose that a person is interacting with an AI system, and similar rules exist elsewhere. You are the deployer. IMRelay hands over to a human when it cannot answer, and that handover is only honest if the preceding messages were.
• Automation is under your control. You can disable it per number at any time, and a human can take over any conversation.
• Do not use IMRelay where a wrong answer would cause harm, such as medical, legal, financial or safety-critical advice, without a human reviewing every reply.

You choose which documentation IMRelay may read — from Notion, Google Drive, Box, or a page on your own website — and you grant access through the provider’s own permission screen. You represent that you have the right to use that content for this purpose. We read only what you grant, never write to your workspace, and do not use your content to train AI models. Revoking access in the provider, or deleting a source here, stops us reading it.

Where we process personal data on your behalf — your customers’ conversations, and the documentation you connect — we do so as your processor under our Data Processing Addendum, which forms part of these Terms and applies automatically, with nothing to sign. It sets out what we process and why, our security measures, our sub-processors and how we notify you of a change to them, how international transfers are made, and what happens to your data when you leave. If your compliance process needs an executed copy, ask us.

Your customers’ messages and your connected documentation are never used to create, develop, train or improve any machine-learning or AI model, by us or by anyone we send data to. This obligation is contractual, not merely a policy statement, and it survives termination of your account.

It extends to anonymised, aggregated and derived forms of that data, and to models of our own: classifiers, routers, intent or embedding models. Calling a provider’s API to answer a live question is use of the data; retaining it to improve a model is not, and we do not do it.

You are responsible for the lawfulness of your messaging: consent, privacy and consumer-protection rules where you and your customers are located. IMRelay is built for replying to service conversations a customer started, and you must not use it for unsolicited marketing. Honour opt-out requests; the service provides controls for blocking a contact and opting them out of automated replies.

Paid plans are billed in advance through Stripe on the cycle shown at checkout, and renew automatically until cancelled. You may cancel at any time and keep access to the end of the paid period. Fees already paid are non-refundable except where required by law. We may change prices with notice, effective at your next renewal. Charges from Meta and from your AI provider are separate and are not ours to refund. The free plan is offered as-is and may be limited, changed or withdrawn.

You may close your workspace at any time. We may suspend or terminate an account that breaches these Terms, creates a security or legal risk, or goes unpaid. On termination your right to use the service ends immediately; data is deleted as described in the Privacy Policy.

IMRelay, its software, design and documentation are ours and remain so. You get a limited, non-exclusive, non-transferable right to use the service while your account is active. Your content, meaning your documentation, conversations and data, remains yours, and you grant us only the licence needed to operate the service for you.

• Unsolicited or bulk marketing messages
• Unlawful, deceptive, harassing or infringing content
• Impersonating another business, or connecting a number you do not control
• Attempting to access another customer’s workspace or data
• Reverse engineering the service, or reselling it without our written agreement
• Interfering with the service’s operation or security

We aim to keep IMRelay available but do not guarantee uninterrupted service; it depends on Meta, your AI provider and our hosting providers. The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that automated answers will be accurate, complete or suitable for any purpose.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.

Our total liability for any claim is limited to the greater of US$100 or the amount you paid us in the twelve months before the claim arose. The floor matters on the Free plan, where you have paid us nothing and a cap set only by fees would be zero. We would rather owe you something than nothing.

Nothing in these Terms limits liability that cannot be limited. That includes death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and anything else the law does not permit us to exclude. If a court finds part of this clause unenforceable, the rest still stands.

You agree to indemnify us against any claim arising from your use of the service, your content, your messages to your customers, or your breach of these Terms or of any law.

The service is operated from Singapore; if you use it elsewhere you are responsible for complying with local law. These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules, and the courts of Singapore have exclusive jurisdiction over any dispute.

We may send notices to the email on your account; notices to us go to legal@imrelay.io. These Terms and the Privacy Policy are the entire agreement between us regarding the service. If any provision is unenforceable the rest remains in force, and our failure to enforce one is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger or sale.

legal@imrelay.io
Fivebucks Ventures Pte Ltd.
20 Cecil Street, #05-03, Singapore 129955

See also our Privacy Policy.